Seller Code of Conduct

Last updated: 28 August 2026

All Sellers must follow this Seller Code of Conduct (Code) when listing and selling products on Game Locker Marketplace.

This Code sets out the trading and community standards Sellers must follow towards Game Locker, Buyers and other Sellers. Other obligations as a Seller, such as which products Sellers may list, order fulfilment, pricing and returns are set out in the Seller Terms, Acceptable Use Policy and Shipping, Returns & Refunds Information.

A breach of this Code may result in suspension or termination of the Seller’s Game Locker account or selling privileges, cancellation of listings, or withholding of payments in accordance with the Game Locker Marketplace Terms.

1. Seller Code of Conduct

Sellers must act fairly, honestly, and lawfully to maintain a safe buying and selling experience on Game Locker Marketplace.

All sellers must:

provide accurate information to Game Locker, in the Marketplace and to Buyers (including potential Buyers);
not provide or publish any misleading, false, offensive or inappropriate information or content;
act fairly and not or attempt to misuse the Marketplace, or any Game Locker features or services;
not create duplicate or otherwise misleading listings in the Marketplace;
not damage, distort or abuse another Seller, their listings or ratings, or attempt to do so (directly or indirectly);
not improperly influence or distort customer ratings, feedback, or reviews, or attempt to do so (directly or indirectly);
not attempt to circumvent the Game Locker sales process or any Marketplace functionality, including (without limitation) by sharing contact details, payment or bank details, or links to external stores in listings, messages or product images, or by requiring, inviting or encouraging a buyer to complete or repeat a purchase outside of the Game Locker platform;
not operate multiple seller accounts without a legitimate business reason or Game Locker’s written approval;
not engage in price-fixing, market sharing, bid-rigging or other anti-competitive conduct under the Competition and Consumer Act 2010 (Cth) or other applicable law;
not manipulate sales activity, search results, rankings or other marketplace metrics;
not artificially inflate traffic or engagement; and
not allow anyone acting on their behalf to violate Game Locker's policies.

2. Ratings, Feedback, and Reviews

You must not improperly influence or manipulate customer ratings, feedback, or reviews. You may neutrally request feedback from your customers but must not:

pay or offer incentives for providing, changing, or removing reviews;
request only positive reviews or ask customers to change or remove negative reviews;
selectively request reviews only from customers who had positive experiences; and
review your own products or a competitor's products.

3. Customer Information

Buyer information is provided to Sellers for order fulfilment purposes only. Such information:

must only be used and retained for that purpose
must be handled in accordance with applicable privacy laws.

You must not use Buyer details for any other purposes, including for marketing or any other unauthorised communications with the Buyer. You must not share it with third parties except as necessary to fulfil an order (e.g. to a shipping partner).